New Rivers Press is a literary learning press located at and working with MSU Moorhead in Moorhead, Minnesota, in the United States of America. In addition to the community here at Minnesota State University Moorhead, we serve our internet and mail order customers from around the country and around the world. The address for our store appears below.
New Rivers Press
1104 7th Avenue South
Moorhead, MN 56563
Personal Information Collected
New Rivers Press recognizes the need for consumers to control the use and management of personal information. By personal information we mean information that can be used to identify or contact an individual. This includes a first and last name, a physical address, an email address, or a phone number. If you are visiting our site to browse merchandise or find information about our business or our products, you do not need to provide any personal information. If you decide to make a purchase, however, we do collect this information so that we can provide you with the product or service you requested and so that we can contact you with information regarding your order.
Automatic Information Collected
Our website makes use of various technologies to collect information about types and versions of internet browsers used when accessing our web site. This information, and information about internet IP addresses, as well as date and time web pages are visited are stored in various security and traffic logs. Our service provider reviews these logs, using statistical analysis, in an effort to track and predict traffic patterns and estimate resource needs. Unless we are tracking down a technical problem or we suspect either fraudulent behavior or illegal conduct we do not trace specific user sessions.
Personal Information Use
New Rivers Press uses personal information provided by you so that we can service your order. Also note that we may need to transfer that information to our agents or employees of our service providers. For example, we may need to provide your address to a wholesaler or a shipping company that will ship a product directly to you. We will only transfer the information to the extent necessary to provide the requested information, service, or product to you. We will not sell or trade your information to unrelated third parties. When you submit an order you will receive an email confirmation from our system. As your order status changes you may also receive notifications via email. These notifications are considered part of our service and may not be disabled. We may also periodically send you email notifications concerning products or services offered by our bookstore. Any such notification will include instructions for opting out of future mailings.
We do partner with other third parties to provide various products and services. When you sign up for these services or products we will share required personal information that is necessary for the third party to provide the product or service to you. We take reasonable steps to ensure that these third parties are obligated to protect your information on our behalf. It is also against our policy to sell or trade information collected online without consumer consent. We may, however, release personal information if we are legally required to do so. If we are legally compelled to release information to a third party, New Rivers Press, may or may not notify you of this release. Notification will be at the discretion of the New Rivers Press and will be based on the nature and conditions surrounding the release of information.
Confidentiality and Security
New Rivers Press takes reasonable steps to ensure that your information is protected. On our website we use industry standard Secure Sockets Layer (SSL) encryption when collecting your personal information, including credit card number, name, and address, so that it cannot be read over the internet. Our website is hosted in a data center which makes use of multiple levels of redundant firewalls and database encryption to protect information. Internally, we limit access to your information to those employees or agents who we believe have reasonable need to use the information to provide products or services to you, or to perform their jobs.
When your order is placed on our website we will send you an email notification. When your order status changes you may also receive notifications via email. These notifications are considered part of our service and may not be disabled. We will send the email but we cannot guarantee delivery. You are responsible for providing a valid email address and for updating it when your address changes. New Rivers Press may, depending on the importance and urgency of the notification, choose to contact you via telephone or postal mail. When doing so we will use the phone number and/or address associated with your account or transaction.
Refunds can be made to New Rivers Press within thirty (30) days of the initial order being placed on the website. All refunds will be provided as a credit to the credit card used at the time of the purchase within five (5) business days upon receipt of the returned merchandise.
Please be assured that your items will ship out within three (3) business days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. If you’re trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing. Federal Express and UPS deliveries occur Monday through Friday, excluding holidays. If you require express or 2 day shipping, please call us at 218.477.5870 for charges.
Shipping and Handling Costs
$3 within the continental US